How to request deletion
- Choose Request account deletion above. It opens an email to Kreate Retail Ltd.
- Send it from the email address on your Pulse account, and include your organisation’s name.
- We will confirm it is you, then delete or anonymise the account. If your employer controls the workplace record, we will carry out the request with them.
You can also email josh.king@kreate-retail.com with the subject “Delete my Pulse account”. You do not need the app installed to make this request.
Data that is deleted
When the Pulse account is closed, we:
- Remove your access to the organisation
- Disable the login
- Replace your name, email address, phone number, photo, job title and similar profile details with an anonymous record, if you have no remaining Pulse organisation
Data that may be kept
- Workplace records your organisation still needs, such as messages, form answers, training records and shift times, may remain on your organisation’s instruction. Profile identifiers are removed from the account itself when it is fully closed.
- Clock-in coordinates are removed within 90 days.
- Security and audit logs, and backup copies, may be kept for a limited period. After an account is closed this is typically no longer than 24 months, unless the law requires longer.
Kreate Retail Ltd, 4th Floor, 95 Gresham Street, London, EC2V 7AB, United Kingdom. See the Pulse privacy policy.